GTL Now Offers Video Attachments for its Patented Inmate Messaging Product

ConnectNetwork mobile applications have direct influence on stopping contraband from entering correctional facilities

FOR IMMEDIATE RELEASE

Reston, Virginia (PRNewsWire) – August 11, 2017 – GTL, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government, today announced that it has launched video attachments for its patented, industry-leading inmate messaging product. Available on GTL’s ConnectNetwork® Android and iOS mobile applications, the video attachments feature allows an inmate’s friends and family members to send short videos to the inmate.

ConnectNetwork has been redesigned over the past year with new features that make it more comprehensive and easier to use through the websiteand mobile applications. “Video is a powerful medium for inmates keeping in touch with their friends and family members,” said Steve Montanaro, Vice President, Consumer Channels at GTL, “Everything from seeing a child walk for the first time to singing ‘Happy Birthday’ can be shared with an inmate. We believe this increased connection will have a meaningful impact on recidivism rates.”

The new video attachment feature meets the corrections industry’s strictest security protocols, and videos are reviewed by facility staff before being released to an inmate. Videos can range from ten seconds to a minute in length, depending on what a facility chooses to allow. While inmates cannot send videos or photos, they are able to use their inmate messaging account to respond with email-like messages from the convenience of their GTL Inspire® inmate tablet or an in-pod device, such as the Flex® Link multi-service station.

Inspire tablets and Flex Link stations allow a greater amount of communication between inmates and their loved ones, not only through messages but also phone calls. In addition, these devices offer inmates the ability to complete education coursesread e-Booksstream musicplay games, and much more. Tablets and Flex Link stations serve the dual purpose of enabling communication while also helping with the rehabilitation of inmates, leading to lower recidivism rates.

“We have used GTL’s inmate messaging product for several months and have been incredibly impressed with the service,” said Captain Sean Stewart of the Pima County Sheriff’s Department Corrections Bureau. “We recently added photo attachments and now video attachments and have seen a great response from our inmate population. Inmates that are occupied sending messages and communicating with loved ones are inmates who are not causing trouble for corrections officers and other inmates.”

“With that said, I believe it is obvious that electronic messaging is an excellent tool for maintaining a safe and secure facility. Electronic messaging is not an inmate email system. The facility has total control over what communication comes in and what goes out, unlike traditional mail. I can guarantee there isn’t any contraband coming in the facility through the messaging product being provided by GTL,” concluded Captain Stewart.

The ability for inmates to send email-like messages to friends and family members is no longer just a “nice feature to have” in correctional facilities – it’s becoming an operational necessity. “GTL’s inmate messaging solution allows facilities to become safer and more secure,” said Kelly Lindman, GTL Product Manager, Inmate Services Platforms. “Traditional mail is being laced with drugs – making for an unsafe environment for both staff and inmates. By offering an electronic messaging alternative, it may reduce the overall mail volume, and it affords staff the opportunity to examine traditional mail more thoroughly.”

GTL holds nine patents on its inmate messaging product and has another six patents pending. GTL was recently granted U.S. Patent No. 9,667,663 for a key security feature that forwards messages for security review and then transmits them to authorized recipients. GTL diligently works to maintain its position as the corrections industry leader.

GTL’s entire solution suite will be showcased from August 20–22 in booth 301 at the American Correctional Association’s 147th Congress of Correctionin St. Louis, Missouri. GTL will also have its Technology in Motion tour vehicle on display inside the exposition hall at the ACA conference. The Technology in Motion vehicle includes the latest hardware, software, and connectivity to enable comprehensive hands-on demonstrations of the full range of offerings for the corrections, education, and government sectors.

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About GTL
GTL leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates. With the recent acquisition of Telmate, GTL has strengthened its suite of solutions for the corrections industry and expanded its community corrections portfolio with Telmate Guardian, a smartphone-based GPS monitoring solution. As a trusted industry leader, GTL provides services to over 2 million inmates in more than 2,500 correctional facilities in the United States and Canada, including 33 U.S. departments of corrections, the District of Columbia, Puerto Rico, the U.S. Federal Bureau of Prisons, U.S. Immigration and Customs Enforcement, and many large city/county/provincial facilities. GTL is headquartered in Reston, Virginia, with an employee presence throughout North America. To learn more about GTL, please visit www.gtl.net or our social media sites on FacebookTwitterLinkedIn and YouTube.

About ConnectNetwork
GTL’s ConnectNetwork is the one-stop resource for friends and family members to connect with their incarcerated loved ones. Friends and family can deposit money into an inmate’s accounts, schedule and conduct video visits, and send messages. To learn more about ConnectNetwork, please visit www.connectnetwork.com or social media sites on Facebook and Twitter.

Press Release Contact
Vinnie Mascarenhas
phone: 703-955-3894

email: vinnie.mascarenhas@gtl.net

 Press Release Contact Click Here to download a PDF version

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GTL Now Offers Video Attachments for its Patented Inmate Messaging Product

Communicating Inmate Telephone System Changes to Customers

New Features on Inmate Call Manager – Communicating Changes to Customers

By: Eric Gonzalez, Executive Director, Inmate Telephones/Intel Tools/Training

November 30, 2017

RESTON, Va., – (PR Newswire) Behind every great Inmate Telephone System (ITS) is great software that turns inmate call data into searchable, sortable, and actionable intelligence for correctional facility staff. Inmate Call Manager (ICM) is the software behind GTL’s ITS.

Inmate Call Manager includes call analysis and voice analysis tools, allowing investigators to monitor calls, identify street terminology and phrases, compare voices on a call to inmate voiceprints, and more.

The software is also continually updated to make sure it retains its place as the most robust offering in the marketplace, and GTL wants these changes to be quickly and efficiently communicated to users.

To that end, a new standard feature on Inmate Call Manager is a “What’s New” screen that appears when users log into ICM after changes have occurred. These regular updates are done frequently and are in addition to larger, more in-depth updates that typically take place quarterly.

At our annual User Group Conference, several sessions are held to give more insight into GTL’s ITS, help users create better reports, and hear customer feedback. This year, the “Inmate Telephone Systems – Change Requests” session, where customers could voice their thoughts about the system and how GTL could improve it to enable better usability, was well-attended. GTL takes customer feedback seriously, and updates to ITS and our other products and services reflect our efforts to make a correctional staff member’s job easier.

If your facility has implemented GTL’s ITS and have feedback on how we can improve Inmate Call Manager, please contact your Account Executive.

To learn more about GTL’s ITS or for a product demonstration, contact GTL today.

Press Contact:
Vinnie Mascarenhas
703-955-3894
vinnie.mascarenhas@gtl.net

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Payment & Deposit Solutions

Payment Services

GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.

Booking & Intake Solutions

GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.

Release Solutions

GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.

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Enterprise Management Solutions

Offender Management System (OMS)

From intake to release, information on all aspects of an inmate’s incarcerations are maintained by the GTL Offender Management System (OMS) – including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few.

Inmate Accounting & Commissary

OMS Accounting was specifically designed to meet the needs of correctional facilities of every size. Unlike standard off-the-shelf accounting systems, OMS Accounting offers corrections institutions the exact modules that will help them complete all of their correctional facility’s accounting activities.

Virtual Receptionist

GTL’s Facility Services Secretary allows friends and families to easily access facility information, inmate status, and other services such as court dates, release dates, facility address and directions, rules and policies, visitation information and hours, just by dialing a single toll-free number.

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Investigative & Intelligence Solutions

Call & Voice Analysis

GTL’s IQ family of call and voice analysis products offer investigators a range of options for gathering actionable intelligence to combat fraud, criminal activity, and gang and terrorist recruitment by pinpointing the location of a called party, identifying phone type, detecting calls from multiple inmates to a single called party, and identifying inmates using voiceprints.

Data Analysis

GTL’s data analysis tools include a powerful data mining and link analysis application to identify actionable intelligence critical to ensuring a facility’s safety and security. They offer the ability to take any data source for the purposes of analysis, even including the detection of mobile devices and the extraction of its data.

Intelligence & Forensic Services

GTL’s Intelligence as a Service offering is flexible enough to meet the unique demands of individual facilities. Focused on the development of actionable intelligence, analysts are trained and equipped with the tools to analyze vast amounts of raw data to provide facilities with the proverbial “needle in a haystack.” Depending on facility needs, analysts can also be equipped to provide mobile device forensic services to extract data from legally seized contraband phones, thus assisting facilities in shutting down the supply of contraband.

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Communication Solutions

Inmate Telephone Systems

GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software.

Inmate Messaging

Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

Visitation Management

The GTL VisitMe video visitation solution allows facilities to transition traditional in-person visitation service to a more secure on-premise or remote alternative. This highly scalable solution can help facilities improve security while reallocating staff time to more critical tasks.

VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.

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Inmate Services

Education & Information

Education Link allows inmates to take advantage of several electronic learning initiatives while monitoring and reporting each inmate’s progress so adjustments can be made, if necessary.

Entertainment

Our in-pod kiosk can be configured to allow inmates to access a variety of approved multimedia applications through a secure personal device. Offerings in the GTL entertainment portfolio provide access to the largest MP3/4, video, and e-book secure library available.

In-Facility Services

Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time.