Global Tel*Link Inmate Telephone System
Most Powerful Solution
Combined with state-of-the-art digital voice recording, Global Tel*Link's
inmate telephone system gives correctional facilities the most comprehensive,
easy-to-operate platform available. GTL is a leading provider of reliable
inmate telephone systems featuring powerful investigative and administrative
Exclusive Inmate Telephone System offers the ability
Calling Options – GTL understands that completed calls
mean happier inmates and families. More importantly it means
increased revenue to your facility.
- Provide localized or on-site system installation,
managed and monitored by GTL.
- Record and monitor inmate telephone activity from
a centralized location through GTL´s inmate telephone
- Manage and evaluate GTL´s inmate telephone system
database, providing report information concerning inmate
telephone called numbers.
Our call completion percentages are some of the highest
in the industry due to the various calling options provided.
- Comprehensive Administrative Tools
- Complete Inmate Call Control
- Fraud Prevention Features
- Work-Saving Interfaces
- Strict Coding Standards
- Secure Voice and Data Transmission
- Wireless Intrusion Protection
- Credit Card Security
IT Staff member
- Access to All Authorized Functions with Single Login
- Friendly User Interface
- Extensive Investigative Tools
- Easy-to-Generate Reports
Inmate Telephone System
The Focus ITS is a digital, fully integrated call processing
and recording platform. All system components are best-of-breed
from industry leaders such as Dell, Dialogic, Cisco, and
Microsoft. The Focus ITS and associated administrative
workstations perform system control, call processing,
management, and recording functions.
The Focus system is the result of 22 years of innovation,
constant upgrading and meeting the ever changing demands
within the corrections communications arena. Since the
first system deployed in 1988, GTL has upgraded our technology
with the latest hardware and circuitry available along
with listening to our sites and developing unique features
that have benefited all sites throughout the 22 year span.
GTL’s Focus system is servicing over 480,000 inmates in
over 470 facilities across the United States and Puerto
Rico – it is the most verified and robust inmate communication
platform in the industry.
(Inmate Calling Manager System)
GTL’s Inmate Calling Manager is a Web-based, centralized,
turnkey system that comes complete with all equipment,
hardware, and software—including the telephone network,
circuits, recording system, call-control system, telephones,
workstations, printers, and associated software.
ICMv is currently deployed and meeting the telephony needs
of County, State, and Federal corrections facilities throughout
the United States. Inmate Calling Manager’s demonstrable
past performance in meeting or exceeding the functionality,
security requirements, call controls and monitoring unique
to the correctional environment makes it an ideal Inmate
Telephone System Solution for County facilities.
Technology Incentive Program (TIP) Certificed
T.I.P. is a new program where prequalified facilities
can obtain technology solutions as part of their inmate
phone contract. The Technology Incentive Program has been
introduced throughout the United States and numerous facilities
have benefited from receiving various technology incentives
at no additional cost. If your county needs new technology
systems but doesn’t have money in the budget to pay for
it, then a T.I.P. might be just what you need!
Offender Management System (OMS) is a comprehensive inmate
management system that puts inmate data within your reach.
The Offender Management System is built on open technology
that allows integration with other systems to provide
single point of entry, but still allows individual ownership
OffenderConnect is an authorized service provider for
Global Tel*Link. The OffenderConnect® service provides
payment and account solutions for inmate friends and family
members, by offering several options to fund GTL telephone
and inmate trust accounts.
GTL is able to provide state-of-the-art Video Visitation
to address the specific needs of each correctional customer.
Our flexible solution supports: Intra-Inmate Facility
Visitation whereby inmate and visitor stations are
located within the same facility. Inter-Inmate Facility
Visitation allows a visitor at one facility to visit
inmates at two or more of our customer’s facilities. External
Visitation involves the placement of the video visitation
unit(s) for visitors at an approved off-site location
such as courthouse or other designated visitation center.
Regardless of the configuration, visitation sessions can
be fully recorded and visually and/or audibly monitored
in real-time by authorized staff.
Family members and friends of inmates are now given the
option of setting up prepaid calling accounts using Visa,
MasterCard, money orders, checks or Western Union.
GTL Inmate Telephone System offers two prepaid calling options through
its integrated Debit Account system. (Read
From the start, GTL built its commission tracking and
reporting features to be transparent and accessible to
its customers. You never have to wonder if you are being
paid commissions for all of the revenue generated by your
GTL is the first and only inmate telephone provider to
incorporate time-tested fingerprint technology into its
verification process. (Read More in our Features section)
GTL Inmate Telephone System has the capability of connecting and controlling
inmate communications through the facility´s visitation
- With its on-line, real-time capability, GTL Inmate Telephone System
gives you unprecedented power to monitor, block, and
terminate calls when necessary. GTL Inmate Telephone System reduces
inmate fraud, prevents witness intimidation, thwarts
escape attempts, all with the click of a button.
- GTL Inmate Telephone System gives you the control to block calls instantly
from your on-site workstation by time/day, PIN (Personal
Identification Number), and origination or destination
number. You are the ultimate authority.
- Instant Access to the Information You Need. The Notes
feature lets you attach notes to call records, pin numbers,
and/or destination numbers. Create notes containing
case numbers, inmates’ names, or comments related to
certain cases, then search and retrieve calls specifically
according to your notes. The notes can then be saved
and used in other programs such as MS Word, WordPerfect,
Excel, dBase, and more!
The GTL Inmate Telephone System digitally records
all conversations, except those flagged as confidential,
and stores them – without tapes!
Safeguard Evidence - Security Envelope
- GTL Inmate Telephone System wraps recorded conversations in a security
envelope that remains intact when the recording is transferred
to a compact disc (CD) and played back for evidence.
- GTL Inmate Telephone System recorded calls can be easily transferred
to a portable medium for use as evidence. To protect
against possible legal challenges, the date and time
of each recording as well as the telephone numbers involved
are automatically encrypted into each call record and
then enclosed in a tamper-proof electronic Security
Envelope. The integrity of the Security Envelope is
verified prior to each call playback to insure evidence
Call Monitoring (Biometrics)
Monitoring and Alerts - Local and Remote Equal
The GTL Inmate Telephone System system provides on-screen, visual display
of all call activity as it occurs. Calls can be monitored
and disconnected while in progress from the system workstation
or remotely by telephones. Correctional personnel can
be notified immediately if an inmate attempts to place
a call to a restricted number.
Alerts – GTL Inmate Telephone System permits facility personnel
to designate Hot Numbers, which may be specific destination
numbers or inmate PINs. When an inmate dials one of these
numbers an alert is delivered to your designated personnel.
Snitch Line – The GTL Inmate Telephone System system can be programmed
to recognize a two-digit speed dial number by which inmates
may access GTL Inmate Telephone System´s Snitch Line, without entering
a PIN or any other identifying information.
Biometrics – GTL is the first and only inmate telephone
provider to incorporate time-tested fingerprint technology
into its verification process.
Officer Check-In - Coming April 2011
Protect Your Personnel – For additional protection
of correctional officers, GTL Inmate Telephone System can function as
a time-clock allowing officers to “check-in” during rounds
by entering a code at any inmate phone in the facility.
The date, time and location of each officer’s check-in
is recorded and stored for later review by the administrator.
Monitor Internal Affairs – In addition to monitoring
and recording inmate conversations, the GTL Platform system
provides the ability to monitor staff/inmate relations
as well as the location and safety of your personnel.
Kwickill – GTL Inmate Telephone System allows an authorized system
user to terminate an in-progress call instantly.