Inmate Telephone Systems

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Leading Inmate Telephone System

Highly Configurable Inmate Call-Processing and Recording Technology

GTL’s feature-rich Inmate Telephone System (ITS) is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software. GTL maintains and supports all ITS equipment, software, and functionality for the term of the contract.

GTL is renowned in the industry for its exceptional expertise in integrating multiple vendors at correctional facilities. We have successfully integrated with more systems (jail management, commissary, etc.) than any other vendor. Our experience and contacts within the market ensure a smooth integration process. Our program and project implementation teams have handled many large accounts, networked multiple sites, and integrated with disparate databases. The key to trouble-free, open systems integration is working directly and harmoniously with our customer’s existing and future partners, and it is this kind of inter-system integration that brings added value and sets GTL apart from all other providers.

Flexible, Customized Integration

The software is highly versatile with an open architecture, allowing for maximum flexibility to integrate or interface with a wide array of systems, including correctional facility commissary, inmate trust fund, facility kiosk, jail management, inmate banking, and inmate status. As system integration experts, we will customize the best solution to meet the specific needs of each facility.

Highly Resilient, Redundant Data Centers

GTL data facilities provide a network capable of handling all of GTL’s voice, data, and call validation and management requirements. The system uses a central database, storing all call detail records (CDRs) for each call created and call recordings which are then housed in the primary data center and immediately replicated to the secondary data center.

Robust Data Mining and Reporting Capability

GTL’s security and investigation features are focused on empowering users to conduct database mining on inmate call detail reporting, three-way call detection, multi-channel recording, and inmate call alerts. There is also visibility to electronic purchases of phone credits with the main purpose of providing key information to investigate potential criminal activity in the facility.

Inmate Telephone Systems

GTL Inspire® inmate tablets are secure communication devices built to meet the rigors of a corrections environment
Matt Ford, Product Manager, Mobility Platforms, GTL

PRNewsWireGTL believes in the philosophy that keeping inmates connected to their friends and family members is vital to reducing recidivism rates. Now more than ever, we are seeing correctional facilities around the country making a shift in their overall approach towards inmates by introducing GTL’s Inspire® inmate tablets.

The Inspire inmate tablet is the industry-leading inmate communication device in the corrections market, which inmates use to sustain their vital outside personal connections. Introducing Inspire tablets into a corrections environment is proving to have a positive effect on inmates and friends and family members.

Inspire inmate tablets are also delivering increased efficiencies for facilities and their corrections staff. Simultaneously, these inmate tablets are enabling inmates to communicate more frequently with their friends and family. The tablets can also be used as an effective education and entertainment device.

Recent news coverage in Davidson County, Tennessee discusses their experience with the introduction of GTL’s Inspire tablets. In addition to offering services to the inmates that enable them to engage with facility staff, in some cases, our Inspire tablets are operating as an inmate behavioral control mechanism for correctional officers and serving as a powerful incentive inside facilities. Our customers are seeing inmates with access to Inspire tablets improving their behavior in order to have the option and privilege of using the tablet for various purposes such as listening to music, playing games, reading an eBook, or completing coursework offered through our large library of educational content.

This range of options on the Inspire inmate tablet is made possible by the inmates paying for the services they want. Therefore, in almost every instance, these tablets come at no cost to taxpayers. GTL is working with our customers to provide a key public service of rehabilitation that is producing positive results. Facilities providing simple access for inmates to a secure Inspire tablet are showing potential and increasing the likelihood that once released, those inmates will not repeat offend. This is a huge benefit for taxpayers, the surrounding communities overall public safety, and the former inmate and their loved ones. It only makes sense this is where our industry is headed technologically.

However, the corrections environment is a challenging place for any product—and tablets are no different. Every day, there’s a possibility a tablet could be dropped, bumped, or shaken. Therefore, the technology GTL is providing to our customers must be rugged enough to endure the rigors of a corrections environment.

The latest model of GTL’s tablet, Inspire 1.5, was released in January 2017 and meets the “Transit Drop” test requirement specified by MIL-STD-810G 516.6 Section 4.6.5, a set of protocols that the U.S. Department of Defense uses to assess ruggedness. The tablet emerged unscathed from the rigorous drop test, from which it endured being dropped from a height of four feet onto a rigid surface 26 times—a drop on each of the unit’s six faces, eight corners, and 12 edges. Thanks to its rugged exterior casing, the new Inspire device suffered no physical damage and no operational impairment.

As facilities turn towards introducing tablets into their inmate population, Inspire tablets are leading the way as the future of inmate rehabilitation and securely monitored communications.

GTL will continue to invest time and resources into building products suited for the corrections environment. We are proud to have earned this elite drop test certification and will continue working closely with our customers to provide cutting-edge, industry-leading technologies that are both rugged and reliable.

To learn more about GTL Inspire inmate tablets or for a product demonstration, contact GTL today.

Press Contact: Vinnie Mascarenhas
703-955-3894
vinnie.mascarenhas@gtl.net

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Payment & Deposit Solutions

Payment Services

GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.

Booking & Intake Solutions

GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.

Release Solutions

GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.

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Enterprise Management Solutions

Offender Management System (OMS)

From intake to release, information on all aspects of an inmate’s incarcerations are maintained by the GTL Offender Management System (OMS) – including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few.

Inmate Accounting & Commissary

OMS Accounting was specifically designed to meet the needs of correctional facilities of every size. Unlike standard off-the-shelf accounting systems, OMS Accounting offers corrections institutions the exact modules that will help them complete all of their correctional facility’s accounting activities.

Virtual Receptionist

GTL’s Facility Services Secretary allows friends and families to easily access facility information, inmate status, and other services such as court dates, release dates, facility address and directions, rules and policies, visitation information and hours, just by dialing a single toll-free number.

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Investigative & Intelligence Solutions

Call & Voice Analysis

GTL’s IQ family of call and voice analysis products offer investigators a range of options for gathering actionable intelligence to combat fraud, criminal activity, and gang and terrorist recruitment by pinpointing the location of a called party, identifying phone type, detecting calls from multiple inmates to a single called party, and identifying inmates using voiceprints.

Data Analysis

GTL’s data analysis tools include a powerful data mining and link analysis application to identify actionable intelligence critical to ensuring a facility’s safety and security. They offer the ability to take any data source for the purposes of analysis, even including the detection of mobile devices and the extraction of its data.

Intelligence & Forensic Services

GTL’s Intelligence as a Service offering is flexible enough to meet the unique demands of individual facilities. Focused on the development of actionable intelligence, analysts are trained and equipped with the tools to analyze vast amounts of raw data to provide facilities with the proverbial “needle in a haystack.” Depending on facility needs, analysts can also be equipped to provide mobile device forensic services to extract data from legally seized contraband phones, thus assisting facilities in shutting down the supply of contraband.

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Communication Solutions

Inmate Telephone Systems

GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software.

Inmate Messaging

Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

Visitation Management

The GTL VisitMe video visitation solution allows facilities to transition traditional in-person visitation service to a more secure on-premise or remote alternative. This highly scalable solution can help facilities improve security while reallocating staff time to more critical tasks.

VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.

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Inmate Services

Education & Information

Education Link allows inmates to take advantage of several electronic learning initiatives while monitoring and reporting each inmate’s progress so adjustments can be made, if necessary.

Entertainment

Our in-pod kiosk can be configured to allow inmates to access a variety of approved multimedia applications through a secure personal device. Offerings in the GTL entertainment portfolio provide access to the largest MP3/4, video, and e-book secure library available.

In-Facility Services

Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time.