GTL Expansion Reflects Best-in-Class Infrastructure

GTL Houston Expansion Project Reflects Continued Commitment to Best-in-Class Data Center Infrastructure

Leads industry in robust data center systems that ensure consistent service for customers

Reston, Virginia (PRNewswire) –June 12, 2015 – Global Tel*Link (GTL), the leading provider of correctional technology solutions, announces the expansion of its Houston-area data center. This expansion is yet another move by GTL to build and maintain the most robust data center infrastructure in the industry. GTL is committed to providing disruption-free service to all of its customers, even in the harshest environmental conditions, which is achieved through the company’s robust, redundant, and resilient data centers.

“We understand the critical role our systems play in our customers’ facilities, and are committed to providing disruption-free service, even through major weather events, power outages, and more,” said Garth Johnson, Senior Vice President of Operations at GTL. “In order to achieve this, our experts are constantly improving the strength, redundancy and resiliency of our data centers.”

GTL runs four data centers in the southeast and southern United States. Infrastructure for GTL’s various platforms are dispersed among the data centers, with high levels of redundancy both within and among data centers. For instance, the validation systems for the company’s calling platform are present in two geographically separate locations. If call traffic can no longer route through one data center due to power failure, natural disaster – including a once-in-a-lifetime weather-related event – or other major issues, the call validation traffic can be pushed to the other center, ensuring disruption-free service. Additionally, each platform is hosted on multiple servers and routes through redundant paths, ensuring continuity of service.

The company relies on diverse circuits to complete calls, ensuring that issues with a single or even several circuits will not result in service outages. GTL has also placed a focus on redundancy in key support systems at each of its data centers, including HVAC, power generators, and uninterruptible power supplies (UPS).

“We believe that including redundancy methods for all of our key systems is the best way to run our business, because we want customers to know that they can trust our products,” Johnson added. “We work towards, and consistently achieve, disruption-free service.”


About Global Tel*Link
GTL is the leading provider of integrated correctional technology solutions, delivering financial value, security, and ease of operation to our customers through visionary products and solutions at the forefront of corrections innovation. As a trusted correctional industry leader, GTL provides service to approximately fifty percent of inmates nationwide, including service to 33 state departments of corrections, the District of Columbia, Puerto Rico, and 33 of the largest city/county facilities. GTL is headquartered in Reston, Virginia, with more than 10 regional offices across the country. To find out more about GTL, please visit our website

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Industry Publications

Feature Articles

The July/August 2015 print edition of Corrections Today included a story submitted by the South Carolina Department of Corrections (SCDC) about an automated process and system that was put in place to automate inmate requests to staff. The article explains how the request system that was deployed by GTL for SCDC ultimately led to a request fulfillment rate of 97.6%. The digital reprint is available below.
Corrections Today July/August 2015 (.pdf)

The March/April 2015 print edition of Correctional News included a feature story that covered GTL’s position in the market, the full breadth of our portfolio, and how we can deliver whole solutions to our customers. The digital reprint is available below.
March / April 2015 (.pdf)

GTL Houston Expansion Project Reflects Continued Commitment to Best-in-Class Data Center Infrastructure

In the push to reduce the recidivism rate, correctional facilities are moving away from a traditional layout to one that is designed for inclusiveness and keeping inmates engaged with outside society. Studies have shown that maintaining a support structure is a key component to keeping inmates on the right path to successful reintegration into society after release. In Australia, a new maximum security prison opened this year that includes no cells. Instead, inmates are housed in dormitory-style accommodations with 25 inmates in 16 ‘pods’ that offer more access to education, entertainment, and communication with friends and families. This novel move seeks to enhance inmates’ daily lives by making these services more accessible and improve re-integration into society. Inmates have access to technology that connects them with friends and family members, news, books, movies, education, games, and more. They are required to work for up to five hours during the day and pursue education and other programs in the remaining time. This progressive approach aligns with GTL’s vision of technology and education being available to every inmate. “GTL has the technology portfolio to enable correctional facilities to execute their strategies,” said Gad Tobaly, President, GTL International. “Whether those strategies are similar to the open-plan jail approach or focus on a more traditional environment, we offer the innovations to help facilities become safer and more secure while providing inmates with access to programs that improve their lives during and after incarceration.” GTL creates new technologies and advocates for tablets, education, and other programs to help reduce recidivism rates. “These new facilities highlight the need for technology in corrections,” said Eric Gonzalez, Executive Director, Technology and Implementation Services. “Today’s inmates are digital natives, having grown up in the age of computers, cell phones, tablets, and more. It is only logical that providing them with technology and programs to learn and better themselves through those access points is the direction that corrections is taking.” As part of GTL’s ongoing mission to keep our offerings in line with global corrections trends, the company will once again be a sponsor at the International Corrections & Prisons Association (ICPA) Annual Conference. This year’s conference is being held at the Montreal Marriott Chateau Champlain in Montreal, Canada. The conference theme of “Beyond Prisons: The Way Forward” will draw discussion on the underpinning philosophies, strategic direction, policies, and practices being instituted across the globe. More than 500 delegates from over 70 countries attend this prestigious conference. GTL and two collaborating organizations will present on two topics that relate to the use of technology in aiding the corrections and criminal justice systems. “Transforming the Inmate Environment: How and Why Facilities are Implementing Tablet Programs” will discuss how technology is used to humanize correctional efforts and will take place on Tuesday, October 23rd at 11:00 a.m. in Maisonneuve A Room. “Virtual-Enabled Justice: Delivering Swifter Outcomes and Improved Victim and Witness Experience” will discuss the use of technology to create ‘virtual courts’ that fuel efficiency, safety, and security, and will take place on Tuesday, October 23rd at 3:30 p.m. in Maisonneuve A Room. To learn more about our technology solutions, contact GTL today.