Notice:

Global Tel*Link has a policy of recording incoming customer calls to its Customer Service Call Center for training and quality of service purposes. Customers will hear a recording at the beginning of all calls into the Customer Service Call Center informing them that the call may be recorded.

Global Tel*Link is an authorized sales representative of DSI-ITI, LLC.

Correctional Facility Support
If you are from a correctional facility that is a present customer of DSI-ITI, LLC., please visit our Facility Service and Support Page for any issues. Be sure to check out our FAQ section to possibly remedy your situation.

 

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Technology Incentive Program
T.I.P. is a new program where prequalified facilities can obtain technology solutions as part of their inmate phone contract. The Technology Incentive Program has been introduced throughout the United States and numerous facilities have benefited from receiving various technology incentives at no additional cost.


Media Center
Corrections News
Company Headlines
  • The David L. Moss Criminal Justice Center in Tulsa, Oklahoma has been in partnership with GTL to supply our inmate phone system since 2005. Our average daily population is 1600 inmates with 175 telephones in the facility.
    We have renewed GTL's contract every year based on not only the excellent service they provide, but also because their product produces results.
    Since the installation of GTL communications systems we have solved several homicides as well as gathered valuable intelligence for the FBI, ATF, DBA, and other law enforcement agencies. cont...
    - Tim Albin - Chief - Tulsa County Sheriff's Office
  • Global Tel Link has been providing inmate telephone service to City of St Louis for the past 5 years.
    Our jail population is currently 1,530 inmates at two facilities. With an average monthly volume of 27,377 calls within two facilities and 214 inmate phones, it is essential we have the latest in technology and the highest level of service. cont...

    - Patrick Schommer - Superintendent for Administration - City of St. Louis Department of Public Safety Division of Corrections
  • Community Education Centers (CEC) which provides Jail Management Services for Bowie County Correctional Center and the Bi-State Detention Center has been using the GTL Offender Phone System for nearly ten years. The Quality of the recordings and the ease of operations has made this a very effective tool in increasing out Jail Security and has provided County, State and U.S. Investigators valuable investigative information that has lead to the indictments and convictions of numerous Criminal Cases. In 2009 it helped in the Conviction of an American Cult leader cont...
    - Shane Campbell - Senior Warden - CEC - Bowie County / Bi State Correctional Centers
  • The El Paso County Sheriff's Office Criminal Justice Center has been fortunate the last few years to have GTL as our inmate phone service provider. I have never worked with a more professional, responsive and efficient contractor that prides itself in providing "top notch" service to the customer! Rick Ferguson consistently looks for ways to improve service and always makes himself available anytime we need assistance or want to discuss new ideas for expanded services. GTL's top priority is customer service and satisfaction.

    - Paula Presley - Bureau Chief - El Paso County Sheirff's Office
  • Digital Solutions Inc. went above and beyond to tailor the software to meet our needs by creating specialized reports, installing a PTZ Camera System, and addressing any issues that came about during the transition period from the previous jail software system.

    - Lt. Terry Moisio - Jail and Civil Division Commander - Ashtabula County Sheriff Dept
  • We recently were able to utilize the softwares extensive capabilities to narrow down a suspect of a serious crime. We narrowed a the system only knowing an alias and race by using partial first names and physical description. We located the suspects photo, and using a line up, got a positive ID from our victim. The bad guy is now behind bars.

    - Detective Jeff Lewis - IT Project Manager - Ashtabula County, OH Sheriff Dept.
  • "The LazerPhone® recording and monitoring system installed at the Louisiana State Penitentiary continues to prove to be an invaluable tool in intelligence gathering. In December, our investigative unit provided information obtained through LazerPhone® on the whereabouts of Jessie James Caston, one of the FBI´s 10 most-wanted fugitives, to the FBI and the Louisiana State Police, which was vital in the capture of Caston on December 20, 2000.

    - Burl Cain - Warden - Louisiana State Penitentiary
  • "In the last year since we have been using the LazerPhone® system, astounding things have happened. Two instances immediately come to mind. The first situation where information was gathered helped in the conviction of a suspect for first-degree murder. The second was a conversation between a jail inmate and his girlfriend. Through this conversation, we received enough information to get a search warrant for the inmate´s property. ...Cont

    - Charles Pearson - Sheriff - Muskogee County, OK Sheriffs Office
  • "The Virginia Beach Sheriffs Office has been a satisfied customer of Digital Solutions Inc_for over six years. Our jail houses over_1150 inmates a job made easier by the robust capabilities of the DSI Offender Management System_OMS. Additionally the OMS is accessed by over_300 sworn deputy sheriffs and approximately_20 civilian staff members on any given day. The OMS has the most capability and flexibility of any Jail Management System I have seen or read about. ...Cont

    - Captain Dave Van Nice - Virginia Beach Sheriffs Office
  • "Weber County transitioned from a single facility housing 300 inmates to a multi-facility housing over 1000 inmates. The DSI system greatly enhanced our transition to the new facilities, providing improved intake, offender tracking and offender management. The DSI system has been a remarkable asset to my staff and the professionalism of the Weber County.

    - Corrections Division - Chief Gerry Cook, Weber County Sheriffs Office, Ogden, UT
  • "The DSI system has been a wonderful addition to the Sheriffs Department. The software has enabled our corrections facility to step into the_21st century_with confidence and the customer support has been outstanding. Our jail is running more efficiently because the DSI system tracks everything we want yet is still easy to learn and use. We looked at five different software vendors and found that DSI was above and beyond the rest. We are a very happy and satisfied client.

    - Undersheriff Rick Mellott - Wyandotte County Sheriff - Kansas City-KS
Customer Testimonials
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