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Notice:
GTL is the leading provider of inmate
telephone service, jail
management systems and deposit
kiosks in the corrections industry.
Global Tel*Link has a policy of recording incoming customer calls to
its Customer Service Call Center for training and quality of service
purposes. Customers will hear a recording at the beginning of all calls
into the Customer Service Call Center informing them that the call may
be recorded.
Global Tel*Link is an authorized sales representative of DSI-ITI,
LLC.
Correctional Facility Support
If you are from a correctional facility that is a present
customer of DSI-ITI, LLC., please
visit our Facility Service and Support
Page for any issues. Be sure to check out our FAQ
section to possibly remedy your situation.
T.I.P.® is a new program where prequalified facilities
can obtain technology solutions as part of their inmate phone contract.
The Technology Incentive Program has been introduced throughout the
United States and numerous facilities have benefited from receiving
various technology incentives at no additional cost.
Corrections News
- The David L. Moss Criminal Justice Center in Tulsa, Oklahoma has
been in partnership with GTL to supply our inmate phone system since
2005. Our average daily population is 1600 inmates with 175 telephones
in the facility.
We have renewed GTL's contract every year based on not only the excellent service they provide, but also because their product produces results.
Since the installation of GTL communications systems we have solved several homicides as well as gathered valuable intelligence for the FBI, ATF, DBA, and other law enforcement agencies. cont...
- Tim Albin - Chief - Tulsa County Sheriff's Office - Global Tel Link has been providing inmate telephone service to
City of St Louis for the past 5 years.
Our jail population is currently 1,530 inmates at two facilities. With an average monthly volume of 27,377 calls within two facilities and 214 inmate phones, it is essential we have the latest in technology and the highest level of service. cont...
- Patrick Schommer - Superintendent for Administration - City of St. Louis Department of Public Safety Division of Corrections - Community Education Centers (CEC) which provides Jail Management
Services for Bowie County Correctional Center and the Bi-State Detention
Center has been using the GTL Offender Phone System for nearly ten
years. The Quality of the recordings and the ease of operations
has made this a very effective tool in increasing out Jail Security
and has provided County, State and U.S. Investigators valuable investigative
information that has lead to the indictments and convictions of
numerous Criminal Cases. In 2009 it helped in the Conviction of
an American Cult leader cont...
- Shane Campbell - Senior Warden - CEC - Bowie County / Bi State Correctional Centers - The El Paso County Sheriff's Office Criminal Justice Center has
been fortunate the last few years to have GTL as our inmate phone
service provider. I have never worked with a more professional,
responsive and efficient contractor that prides itself in providing
"top notch" service to the customer! Rick Ferguson consistently
looks for ways to improve service and always makes himself available
anytime we need assistance or want to discuss new ideas for expanded
services. GTL's top priority is customer service and satisfaction.
- Paula Presley - Bureau Chief - El Paso County Sheirff's Office - Digital Solutions Inc. went above and beyond to tailor the software
to meet our needs by creating specialized reports, installing a
PTZ Camera System, and addressing any issues that came about during
the transition period from the previous jail software system.
- Lt. Terry Moisio - Jail and Civil Division Commander - Ashtabula County Sheriff Dept - We recently were able to utilize the softwares extensive capabilities
to narrow down a suspect of a serious crime. We narrowed a the system
only knowing an alias and race by using partial first names and
physical description. We located the suspects photo, and using a
line up, got a positive ID from our victim. The bad guy is now behind
bars.
- Detective Jeff Lewis - IT Project Manager - Ashtabula County, OH Sheriff Dept. - "The LazerPhone® recording and monitoring system installed at
the Louisiana State Penitentiary continues to prove to be an invaluable
tool in intelligence gathering. In December, our investigative unit
provided information obtained through LazerPhone® on the whereabouts
of Jessie James Caston, one of the FBI´s 10 most-wanted fugitives,
to the FBI and the Louisiana State Police, which was vital in the
capture of Caston on December 20, 2000.
- Burl Cain - Warden - Louisiana State Penitentiary - "In the last year since we have been using the LazerPhone® system,
astounding things have happened. Two instances immediately come
to mind. The first situation where information was gathered helped
in the conviction of a suspect for first-degree murder. The second
was a conversation between a jail inmate and his girlfriend. Through
this conversation, we received enough information to get a search
warrant for the inmate´s property. ...Cont
- Charles Pearson - Sheriff - Muskogee County, OK Sheriffs Office - "The Virginia Beach Sheriffs Office has been a satisfied customer
of Digital Solutions Inc_for over six years. Our jail houses over_1150
inmates a job made easier by the robust capabilities of the DSI
Offender Management System_OMS. Additionally the OMS is accessed
by over_300 sworn deputy sheriffs and approximately_20 civilian
staff members on any given day. The OMS has the most capability
and flexibility of any Jail Management System I have seen or read
about. ...Cont
- Captain Dave Van Nice - Virginia Beach Sheriffs Office - "Weber County transitioned from a single facility housing 300
inmates to a multi-facility housing over 1000 inmates. The DSI system
greatly enhanced our transition to the new facilities, providing
improved intake, offender tracking and offender management. The
DSI system has been a remarkable asset to my staff and the professionalism
of the Weber County.
- Corrections Division - Chief Gerry Cook, Weber County Sheriffs Office, Ogden, UT - "The DSI system has been a wonderful addition to the Sheriffs
Department. The software has enabled our corrections facility to
step into the_21st century_with confidence and the customer support
has been outstanding. Our jail is running more efficiently because
the DSI system tracks everything we want yet is still easy to learn
and use. We looked at five different software vendors and found
that DSI was above and beyond the rest. We are a very happy and
satisfied client.
- Undersheriff Rick Mellott - Wyandotte County Sheriff - Kansas City-KS