ConnectNetwork® Expands User Experience with New Photo Messaging Feature for Mobile Devices

Expanded friends and family service portfolio increases ease of use and frequency of contact with inmates by adding a photo attachment option to ConnectNetwork’s free downloadable mobile applications

FOR IMMEDIATE RELEASE

Reston, Virginia (PRNewsWire) – March 20, 2017GTL , an innovation leader in correctional technology and payment services solutions for government, today announced an innovative new feature to its highly versatile website ConnectNetwork®. Friends and family members can now send photos to their incarcerated loved ones at any time from the convenience of a smartphone or a tablet using free mobile applications for Android and iOS devices.

“Since first launching our revamped ConnectNetwork website last summer, we have aggressively pursued and launched several upgrades,” said Steve Montanaro, Vice President, Consumer Channels at GTL. “We are continuing in 2017 with another blockbuster addition to our mobile offerings—photo messaging. With this application, friends and family members can select photos from their photo library to send to an incarcerated loved one, with or without a written message. By finding new and innovative ways to improve on ease-of-use and increase the frequency of contact between inmates and their friends and family, GTL is furthering its goal of having a positive effect on recidivism rates.”

GTL saw the volume of messaging between inmates and their friends and family increase by more than 1,200 percent in 2016 at the same time it added new features to its versatile mobile applications. “With this latest addition to our comprehensive suite of mobile application features, and more features planned for this year, we expect to further increase our friend and family messaging numbers in 2017,” added Mr. Montanaro.

This new photo messaging feature aligns with GTL’s stringent security protocols and enhances safety and security at correctional facilities by reducing the volume of traditional mail and postcards. While inmates cannot send photos, they may reply to their friend and family member from the convenience of their GTL Inspire® inmate tablet or an in-pod device, such as the Flex® Link multi-service kiosk.

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About GTL
GTL leads the fields of correctional technology and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and ease of operation for its customers. As a trusted industry leader, GTL provides services to 32 state departments of corrections, the District of Columbia, Puerto Rico, the Federal Bureau of Prisons, and 73 of the 100 largest city/county facilities, including 39 of the top 50, which comprise 1.9 million inmates nationwide. To learn more about GTL, please visit www.gtl.net or our social media sites on Facebook, Twitter and LinkedIn.

About ConnectNetwork
GTL’s ConnectNetwork is the one-stop resource for friends and family members to connect with their incarcerated loved ones. Friends and family can deposit money into an inmate’s accounts, schedule and conduct video visits, and send messages. To learn more about ConnectNetwork, please visit www.connectnetwork.com. You can also view us on Facebook and Twitter.

Press Release Contact
Vinnie Mascarenhas
phone: 703-955-3894

email: vinnie.mascarenhas@gtl.net

Press Release Contact Click Here to download a PDF version

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ConnectNetwork® Expands User Experience with New Photo Messaging Feature for Mobile Devices

Location Detection: With Great Power Comes Great Responsibility

By: Eric Gonzalez, Executive Director, Inmate Telephones/Intel Tools/Training

PRNewsWire – GTL’s Location IQ® is a powerful intelligence application that pinpoints the location of a called party’s mobile device that receives calls from an inmate in a correctional facility. This is done in strict adherence with sensitive carrier privacy policies.

Using powerful, accurate carrier tower and GPS-based location services, Location IQ pinpoints a called party’s latitude/longitude coordinates and proximity to a facility utilizing all the major carrier networks and secondary carriers the called party may be on or the type of device they are using. Through the inmate telephone platform’s graphical user interface, investigators can see the location of the phone that was called and accepted in a readily accessible and usable format.

As an added control feature, Location IQ can be configured to establish a defined perimeter around the correctional facility—calls to phones within that perimeter can be blocked from connecting or can be allowed to connect while being monitored and recorded in real time by investigators.

Investigators can combat criminal activity, such as attempts at escape or at bringing contraband into a facility, by blocking calls between inmates and parties near the correctional facility, many of which are in remote areas.

GTL recognizes strict privacy guidelines concerning location-based services and requires a double opt-in from the end user receiving a call before the geo location of that end user’s device is captured. This means that users must repeatedly confirm that they agree to have the geo location of their mobile devices captured.

Other providers may not have the same safeguards—a sheriff was recently charged for misusing a competitor’s system to locate cellphones without legal approval and examining information about other law enforcement officers.

Last week, on Arizona Public Media, a live demonstration was made available and GTL never captures or provides the geo location of a mobile device without the appropriate opt-in by the end user. GTL’s systems require a system GUID that ties the request of a cell phone location directly to a call where the end user consented via a double opt-in when accepting the call. GTL strives to find tools that will make our clients successful in their investigative endeavors and will soon provide enhancements to its location-based services that expand the capabilities of this powerful tool.

We offer solutions that promote safety—the safety of correctional officers, the safety of inmates, the safety of the public, and the safety of facilities as institutions.

For more information on GTL or any of its products, contact a company representative today.

Press Contact: Vinnie Mascarenhas
703-955-3894
vinnie.mascarenhas@gtl.net

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Payment & Deposit Solutions

Payment Services

GTL’s Deposit Systems create efficiencies when taking deposits, reduce correctional facility costs, and increase the convenience for friends and family members. GTL offers a broad selection of products to choose from so that the right mix can be created for every facility.

Booking & Intake Solutions

GTL offers multiple options for friends and family to set up and fund telephone accounts, inmate trust accounts, or commissary accounts. This streamlines the payment process for friends and family members seeking to communicate with incarcerated loved ones or provide them with funds.

Release Solutions

GTL’s innovative technology allows correctional facilities to streamline the release process through a suite of easy-to-use, time-saving products for returning inmate funds at the time of release.

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Enterprise Management Solutions

Offender Management System (OMS)

From intake to release, information on all aspects of an inmate’s incarcerations are maintained by the GTL Offender Management System (OMS) – including initial intake, charges, sentencing, property, housing, medical, meal planning, scheduling, and temporary release to name a few.

Inmate Accounting & Commissary

OMS Accounting was specifically designed to meet the needs of correctional facilities of every size. Unlike standard off-the-shelf accounting systems, OMS Accounting offers corrections institutions the exact modules that will help them complete all of their correctional facility’s accounting activities.

Virtual Receptionist

GTL’s Facility Services Secretary allows friends and families to easily access facility information, inmate status, and other services such as court dates, release dates, facility address and directions, rules and policies, visitation information and hours, just by dialing a single toll-free number.

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Investigative & Intelligence Solutions

Call & Voice Analysis

GTL’s IQ family of call and voice analysis products offer investigators a range of options for gathering actionable intelligence to combat fraud, criminal activity, and gang and terrorist recruitment by pinpointing the location of a called party, identifying phone type, detecting calls from multiple inmates to a single called party, and identifying inmates using voiceprints.

Data Analysis

GTL’s data analysis tools include a powerful data mining and link analysis application to identify actionable intelligence critical to ensuring a facility’s safety and security. They offer the ability to take any data source for the purposes of analysis, even including the detection of mobile devices and the extraction of its data.

Intelligence & Forensic Services

GTL’s Intelligence as a Service offering is flexible enough to meet the unique demands of individual facilities. Focused on the development of actionable intelligence, analysts are trained and equipped with the tools to analyze vast amounts of raw data to provide facilities with the proverbial “needle in a haystack.” Depending on facility needs, analysts can also be equipped to provide mobile device forensic services to extract data from legally seized contraband phones, thus assisting facilities in shutting down the supply of contraband.

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Communication Solutions

Inmate Telephone Systems

GTL’s feature-rich Inmate Telephone System is a turnkey solution that comes complete with all hardware and software, including the telephone network, circuits, monitoring and recording system, call-control system, secure database, telephones, workstations, printers, and associated software.

Inmate Messaging

Message Link provides an electronic alternative to an otherwise inefficient and potentially tainted communication method. As contraband and cryptic messages are entering correctional facilities through an ever-rising level of creativity, Message Link provides a secure, controlled environment for inmate messaging.

Visitation Management

The GTL VisitMe video visitation solution allows facilities to transition traditional in-person visitation service to a more secure on-premise or remote alternative. This highly scalable solution can help facilities improve security while reallocating staff time to more critical tasks.

VisitMe Scheduler can eliminate long queues in the visitation area by avoiding the chaos of having a high volume of concurrent visitors at the facility. In so doing, the system also minimizes staffing requirements.

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Inmate Services

Education & Information

Education Link allows inmates to take advantage of several electronic learning initiatives while monitoring and reporting each inmate’s progress so adjustments can be made, if necessary.

Entertainment

Our in-pod kiosk can be configured to allow inmates to access a variety of approved multimedia applications through a secure personal device. Offerings in the GTL entertainment portfolio provide access to the largest MP3/4, video, and e-book secure library available.

In-Facility Services

Introducing GTL Genesis to a facility provides an automated alternative to manual, behind-the-bars activities. In addition, the GTL Genesis provides the opportunity to introduce new interactive technologies that help inmates manage their incarcerated time.