The Mission Behind GTL’s Request2Call™ Feature

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Connecting Inmates and Friends and Family Members More Frequently: The Mission Behind GTL’s Request2Call™ Feature

January 17, 2018

Multiple studies have shown that family communication can reduce recidivism. A 1972 study titled “Explorations in Inmate-Family Relationships” showed a consistent positive relationship between parole success and strong family ties while the parolee was in prison. A 2012 article titled “The Role of Family and Pro-Social Relationships in Reducing Recidivism” cast family as a critical component for inmates transitioning out of prison. Numerous studies reinforce the connection between family ties and reduced recidivism rates.

GTL is committed to increasing communication between inmates and their friends and family members, and our Request2Call™ application underscores that commitment. Request2Call is an innovative, industry-first feature that enables an inmate’s friends and family to submit a call request, notifying an inmate with a GTL Tablet device that their loved one is available to talk. The Request2Call feature leverages GTL’s Inmate Telephone System (ITS) and its secure Inspire® inmate tablet.

Inmates can make calls but they cannot receive them. Trying to get in touch with loved ones is a significant event—inmates must keep calling until their loved one is available to answer the call. This one-way “phone tag” can be never ending.

The Request2Call feature starts with an inmate friend or family member going online and sending a call request to the inmate. When the inmate logs into a GTL Inspire tablet, a message pops up notifying them of the request. The inmate can then choose whether to initiate a call or dismiss the request. This feature gives inmates options while increasing communication. Successful communication reinforces family and support, which is critical for inmates’ futures and a priority for justice systems nationwide.

Request2Call was also built with the security of correctional facilities at the forefront. Facility staff can monitor and catalogue all requests, knowing in real-time who is sending the request, and which requests inmates act on. All the ITS safety features apply to calls initiated through Request2Call and the Inspire tablets, including call recording, monitoring, reporting, and voice biometrics.

A true advancement in the field of corrections, Request2Call is just another feature that sets GTL’s Inspire tablet apart from the competition as the best-in-industry inmate communication device.

Press Contact:
Vinnie Mascarenhas
[email protected]

January 17, 2018 / Blog

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The Mission Behind GTL’s Request2Call™ Feature

In the push to reduce the recidivism rate, correctional facilities are moving away from a traditional layout to one that is designed for inclusiveness and keeping inmates engaged with outside society. Studies have shown that maintaining a support structure is a key component to keeping inmates on the right path to successful reintegration into society after release. In Australia, a new maximum security prison opened this year that includes no cells. Instead, inmates are housed in dormitory-style accommodations with 25 inmates in 16 ‘pods’ that offer more access to education, entertainment, and communication with friends and families. This novel move seeks to enhance inmates’ daily lives by making these services more accessible and improve re-integration into society. Inmates have access to technology that connects them with friends and family members, news, books, movies, education, games, and more. They are required to work for up to five hours during the day and pursue education and other programs in the remaining time. This progressive approach aligns with GTL’s vision of technology and education being available to every inmate. “GTL has the technology portfolio to enable correctional facilities to execute their strategies,” said Gad Tobaly, President, GTL International. “Whether those strategies are similar to the open-plan jail approach or focus on a more traditional environment, we offer the innovations to help facilities become safer and more secure while providing inmates with access to programs that improve their lives during and after incarceration.” GTL creates new technologies and advocates for tablets, education, and other programs to help reduce recidivism rates. “These new facilities highlight the need for technology in corrections,” said Eric Gonzalez, Executive Director, Technology and Implementation Services. “Today’s inmates are digital natives, having grown up in the age of computers, cell phones, tablets, and more. It is only logical that providing them with technology and programs to learn and better themselves through those access points is the direction that corrections is taking.” As part of GTL’s ongoing mission to keep our offerings in line with global corrections trends, the company will once again be a sponsor at the International Corrections & Prisons Association (ICPA) Annual Conference. This year’s conference is being held at the Montreal Marriott Chateau Champlain in Montreal, Canada. The conference theme of “Beyond Prisons: The Way Forward” will draw discussion on the underpinning philosophies, strategic direction, policies, and practices being instituted across the globe. More than 500 delegates from over 70 countries attend this prestigious conference. GTL and two collaborating organizations will present on two topics that relate to the use of technology in aiding the corrections and criminal justice systems. “Transforming the Inmate Environment: How and Why Facilities are Implementing Tablet Programs” will discuss how technology is used to humanize correctional efforts and will take place on Tuesday, October 23rd at 11:00 a.m. in Maisonneuve A Room. “Virtual-Enabled Justice: Delivering Swifter Outcomes and Improved Victim and Witness Experience” will discuss the use of technology to create ‘virtual courts’ that fuel efficiency, safety, and security, and will take place on Tuesday, October 23rd at 3:30 p.m. in Maisonneuve A Room. To learn more about our technology solutions, contact GTL today.