GTL Inmate Communication System Deployed for the Corrective Services of New South Wales, Australia

Collaboration with Ericom and Telstra led to implementation of GTL’s platform as first phase of New South Wales’s offender digital strategy.

January 23, 2019 –  GTL, a leader in transformative corrections technology that improves outcomes for inmates and facilities, today announced that its reliable, world-class inmate telephone system was implemented in Australia to enable better and more frequent communication between inmates and their loved ones.

New South Wales is the most populated state in Australia and represents 33% of Australia’s total gross domestic product (GDP). After a rigorous procurement process and an evaluation of seven vendors, Corrective Services New South Wales (CSNSW) awarded a contract to Telstra, along with Ericom and GTL as its suppliers, which CSNSW Commissioner Peter Severin praised for the recent deployment of a new offender telephone system in the state’s 39 prisons. This is the first phase of CSNSW’s offender digital strategy (ODS).

The combined knowledge and expertise of the companies moves CSNSW towards a goal of digitizing its systems. Telstra understands the needs of the sector as the largest communication service provider in the country; Ericom offers expert systems integration as well as local knowledge delivering solutions; and GTL provides an expert and adaptable technology platform that offers 99.99% uptime.

“GTL’s proven collaborative model was used to work with Telstra and Ericom to expand into Australia,” said Gad Tobaly, President, GTL International. “We approach collaboration with our partners and our customers in a way that benefits all parties—facilities, inmates, and friends and family. As an innovation leader, GTL is delighted to contribute to CSNSW’s end-to-end vision of digital transformation. The implementation of the telephone system anchors the entire project and uses technology to provide stronger community and social outcomes.”

“It is a pleasure to work with such a valued partner as GTL,” said Kyle Page, General Manager, Ericom. “The three-company collaboration between Telstra, Ericom, and GTL served CSNSW very well. It continues to grow and strengthen as we proceed through the next phases of the CSNSW project and other initiatives with corrections agencies throughout the Australasia region.”

GTL is committed to contributing experience, expertise, and thought leadership across the global corrections community. To learn more about GTL’s technology offerings, contact GTL today.



 About GTL

GTL leads the fields of corrections technology, education, and intelligence, as well as government payment services, with visionary solutions that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation. As a trusted industry leader, GTL provides services to over 2 million inmates in more than 2,500 correctional facilities in the United States and Canada, including more than 30 U.S. departments of corrections, the District of Columbia, Puerto Rico, and the U.S. Federal Bureau of Prisons. GTL is headquartered in Reston, Virginia, with an employee presence throughout North America. To learn more about GTL, please visit or social media sites on Facebook, Twitter, LinkedIn, and YouTube.

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GTL Inmate Communication System Deployed for the Corrective Services of New South Wales, Australia

In the push to reduce the recidivism rate, correctional facilities are moving away from a traditional layout to one that is designed for inclusiveness and keeping inmates engaged with outside society. Studies have shown that maintaining a support structure is a key component to keeping inmates on the right path to successful reintegration into society after release. In Australia, a new maximum security prison opened this year that includes no cells. Instead, inmates are housed in dormitory-style accommodations with 25 inmates in 16 ‘pods’ that offer more access to education, entertainment, and communication with friends and families. This novel move seeks to enhance inmates’ daily lives by making these services more accessible and improve re-integration into society. Inmates have access to technology that connects them with friends and family members, news, books, movies, education, games, and more. They are required to work for up to five hours during the day and pursue education and other programs in the remaining time. This progressive approach aligns with GTL’s vision of technology and education being available to every inmate. “GTL has the technology portfolio to enable correctional facilities to execute their strategies,” said Gad Tobaly, President, GTL International. “Whether those strategies are similar to the open-plan jail approach or focus on a more traditional environment, we offer the innovations to help facilities become safer and more secure while providing inmates with access to programs that improve their lives during and after incarceration.” GTL creates new technologies and advocates for tablets, education, and other programs to help reduce recidivism rates. “These new facilities highlight the need for technology in corrections,” said Eric Gonzalez, Executive Director, Technology and Implementation Services. “Today’s inmates are digital natives, having grown up in the age of computers, cell phones, tablets, and more. It is only logical that providing them with technology and programs to learn and better themselves through those access points is the direction that corrections is taking.” As part of GTL’s ongoing mission to keep our offerings in line with global corrections trends, the company will once again be a sponsor at the International Corrections & Prisons Association (ICPA) Annual Conference. This year’s conference is being held at the Montreal Marriott Chateau Champlain in Montreal, Canada. The conference theme of “Beyond Prisons: The Way Forward” will draw discussion on the underpinning philosophies, strategic direction, policies, and practices being instituted across the globe. More than 500 delegates from over 70 countries attend this prestigious conference. GTL and two collaborating organizations will present on two topics that relate to the use of technology in aiding the corrections and criminal justice systems. “Transforming the Inmate Environment: How and Why Facilities are Implementing Tablet Programs” will discuss how technology is used to humanize correctional efforts and will take place on Tuesday, October 23rd at 11:00 a.m. in Maisonneuve A Room. “Virtual-Enabled Justice: Delivering Swifter Outcomes and Improved Victim and Witness Experience” will discuss the use of technology to create ‘virtual courts’ that fuel efficiency, safety, and security, and will take place on Tuesday, October 23rd at 3:30 p.m. in Maisonneuve A Room. To learn more about our technology solutions, contact GTL today.