Year of Growth – GTL Celebrates Successful 2018

Banner year highlights included new Chief Executive Officer and expanded education user base.

January 15, 2019 –  GTL, a leader in transformative corrections technology that improves outcomes for inmates and facilities, today highlighted major growth that occurred in 2018; emphasizing a continued commitment to its facility customers, and inmates and their families and loved ones.

“As we wrap up our 29th year in business, GTL continues to make significant investments in our employees, our technologies, and the communities we serve,” said Deb Alderson, GTL CEO. “I was honored to come on board this year as GTL’s CEO to ensure continued industry-leading service, increased operational efficiency for our customers, and the ability to create impactful, meaningful connections for inmates.”

GTL sought to better connect with customers this year through technology webinars focused on improving safety and security within correctional facilities. Mitch Volkart, Director of Intelligence and Security Solutions, conducted a webinar on “Intelligence-Driven Strategies: Creating an Integrated Approach for Justice Agencies,” discussing the needs for facilities to implement solutions that deliver actionable intelligence to stop in-facility crimes before they happen and solve them if they occur. Dr. Turner Nashe, Senior Vice President of Education Services, conducted a webinar on “How correctional facilities can attract and develop all-star talent with the right education programs” and discussed how GTL’s technology-focused education solutions help facilities grow and retain a multi-generational workforce as well as address areas such as lack of training and career advancement.

To fuel facility safety and security, the GTL Education team made an intense push to make training available for corrections officers and facility staff in 2018, registering by year end almost 100,000 learners on its Inmate Education and Professional Staff Training platforms. In addition, GTL further integrated its Video Relay Service application with its telephone system, increasing security for facilities, to match all the enhanced features of the GTL inmate telephone system. VRS uses video to allow for American Sign Language conversations between a hearing-impaired inmate and hearing-impaired call recipient or between a hearing-impaired inmate and a normal-hearing call recipient.

To better equip corrections professionals with jail management software that is forward-thinking and that simplifies the safe and secure operation of facilities, GTL released the latest version—version 5.6—of its Offender Management System (OMS), featuring 380 feature enhancements.

GTL also bolstered its community corrections offerings this year by teaming with Sentinel Offender Services to offer corrections, probation, parole, and community corrections agencies a wide range of services to use through the entire cycle of incarceration from initial arrest to probation or parole, including Guardian. Guardian, GTL’s innovative offender monitoring solution, is a smartphone-based offender tracking program that includes detection, interaction, and reminder features.

“Moving into a new year, we will be looking to expand outreach to our facility customers as well as our friends and family customers,” said Darren Wallace, GTL Executive Vice President, Operations. “We closed out 2018 by providing free holiday phone calls to inmates in facilities across the country, accruing almost 1.75 million minutes of call time between inmates and their loved ones.”

Looking to 2019 and beyond, GTL is dedicated to offering new innovations and superb service for facilities, inmates, and friends and family members alike. For more information, please visit


 About GTL

GTL leads the fields of corrections technology, education, and intelligence, as well as government payment services, with visionary solutions that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation. As a trusted industry leader, GTL provides services to over 2 million inmates in more than 2,500 correctional facilities in the United States and Canada, including more than 30 U.S. departments of corrections, the District of Columbia, Puerto Rico, and the U.S. Federal Bureau of Prisons. GTL is headquartered in Reston, Virginia, with an employee presence throughout North America. To learn more about GTL, please visit or social media sites on Facebook, Twitter, LinkedIn, and YouTube.

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Year of Growth – GTL Celebrates Successful 2018

In the push to reduce the recidivism rate, correctional facilities are moving away from a traditional layout to one that is designed for inclusiveness and keeping inmates engaged with outside society. Studies have shown that maintaining a support structure is a key component to keeping inmates on the right path to successful reintegration into society after release. In Australia, a new maximum security prison opened this year that includes no cells. Instead, inmates are housed in dormitory-style accommodations with 25 inmates in 16 ‘pods’ that offer more access to education, entertainment, and communication with friends and families. This novel move seeks to enhance inmates’ daily lives by making these services more accessible and improve re-integration into society. Inmates have access to technology that connects them with friends and family members, news, books, movies, education, games, and more. They are required to work for up to five hours during the day and pursue education and other programs in the remaining time. This progressive approach aligns with GTL’s vision of technology and education being available to every inmate. “GTL has the technology portfolio to enable correctional facilities to execute their strategies,” said Gad Tobaly, President, GTL International. “Whether those strategies are similar to the open-plan jail approach or focus on a more traditional environment, we offer the innovations to help facilities become safer and more secure while providing inmates with access to programs that improve their lives during and after incarceration.” GTL creates new technologies and advocates for tablets, education, and other programs to help reduce recidivism rates. “These new facilities highlight the need for technology in corrections,” said Eric Gonzalez, Executive Director, Technology and Implementation Services. “Today’s inmates are digital natives, having grown up in the age of computers, cell phones, tablets, and more. It is only logical that providing them with technology and programs to learn and better themselves through those access points is the direction that corrections is taking.” As part of GTL’s ongoing mission to keep our offerings in line with global corrections trends, the company will once again be a sponsor at the International Corrections & Prisons Association (ICPA) Annual Conference. This year’s conference is being held at the Montreal Marriott Chateau Champlain in Montreal, Canada. The conference theme of “Beyond Prisons: The Way Forward” will draw discussion on the underpinning philosophies, strategic direction, policies, and practices being instituted across the globe. More than 500 delegates from over 70 countries attend this prestigious conference. GTL and two collaborating organizations will present on two topics that relate to the use of technology in aiding the corrections and criminal justice systems. “Transforming the Inmate Environment: How and Why Facilities are Implementing Tablet Programs” will discuss how technology is used to humanize correctional efforts and will take place on Tuesday, October 23rd at 11:00 a.m. in Maisonneuve A Room. “Virtual-Enabled Justice: Delivering Swifter Outcomes and Improved Victim and Witness Experience” will discuss the use of technology to create ‘virtual courts’ that fuel efficiency, safety, and security, and will take place on Tuesday, October 23rd at 3:30 p.m. in Maisonneuve A Room. To learn more about our technology solutions, contact GTL today.