Revolutionary Request2Call Feature Connects Inmates with Loved Ones and Increases Security

Revolutionary Request2Call Feature Connects Inmates with Loved Ones and Increases Security
By: Kelly Lindman, Director, Consumer Channels at GTL

April 9, 2018

RESTON, Va., – (PR Newswire) In correctional facilities nationwide, an inmate attempt to reach a loved one over the phone can be a time-consuming and stressful event. Once an inmate gains phone access and makes a call, there is a good chance they will receive a busy signal or a voicemail message when the call finally goes through.

This, coupled with frequent facility lockdowns, limited wall phones, and only certain hours when phones are available, often creates additional stressors for an inmate who is left wondering when they will get to finally check-in with a loved one. It also leads to inefficient and decreased communication between inmates and their friends and family members which can impact rehabilitation and increase the likelihood an inmate will recidivate.

GTL’s Request2Call is an innovative new offering in the corrections market that alleviates the frustrations of infrequent communication between incarcerated individuals and their friends and family members. This new system allows inmates to receive notifications when their friends or family members are ready to receive a phone call, eliminating the stress of having to guess when their loved is available to take a call.

A recent news report described the benefits of the Request2Call feature at the Pima County Jail in Arizona and how inmates are making the most of this innovative feature. Inmates receive the request through an alert on their Inspire tablet and can either accept and initiate a phone call or dismiss the message.

Facility staff are also noticing an increase in security; facility lockdowns, which are necessary, can cause tension between staff and inmates. With features like Request2Call, this security exercise is now much easier to facilitate, the inmates have this new lifeline while in their cells for extended periods.

Maintaining a supportive network of family and friends while incarcerated is key to successful rehabilitation and in keeping inmates from re-offending upon release. Request2Call encourages an open line of communication between the inmate and their support system of friends and family members; which is key to successful re-entry into society.

GTL will continue to lead the corrections market by introducing new technologies, like Request2Call, that ensure inmates are able to successfully communicate with their loved ones in a secure, frequent, and convenient manner.

Kelly Lindman is a Director of Product Management and Customer Channels at GTL. She recently managed the inmate efficiency applications as well as the subscription service applications for the GTL Inspire® tablet program. Kelly has an undergraduate degree from Wright State University.

Press Contact:
Vinnie Mascarenhas
[email protected]

April 9, 2018 / Blog

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Revolutionary Request2Call Feature Connects Inmates with Loved Ones and Increases Security

In the push to reduce the recidivism rate, correctional facilities are moving away from a traditional layout to one that is designed for inclusiveness and keeping inmates engaged with outside society. Studies have shown that maintaining a support structure is a key component to keeping inmates on the right path to successful reintegration into society after release. In Australia, a new maximum security prison opened this year that includes no cells. Instead, inmates are housed in dormitory-style accommodations with 25 inmates in 16 ‘pods’ that offer more access to education, entertainment, and communication with friends and families. This novel move seeks to enhance inmates’ daily lives by making these services more accessible and improve re-integration into society. Inmates have access to technology that connects them with friends and family members, news, books, movies, education, games, and more. They are required to work for up to five hours during the day and pursue education and other programs in the remaining time. This progressive approach aligns with GTL’s vision of technology and education being available to every inmate. “GTL has the technology portfolio to enable correctional facilities to execute their strategies,” said Gad Tobaly, President, GTL International. “Whether those strategies are similar to the open-plan jail approach or focus on a more traditional environment, we offer the innovations to help facilities become safer and more secure while providing inmates with access to programs that improve their lives during and after incarceration.” GTL creates new technologies and advocates for tablets, education, and other programs to help reduce recidivism rates. “These new facilities highlight the need for technology in corrections,” said Eric Gonzalez, Executive Director, Technology and Implementation Services. “Today’s inmates are digital natives, having grown up in the age of computers, cell phones, tablets, and more. It is only logical that providing them with technology and programs to learn and better themselves through those access points is the direction that corrections is taking.” As part of GTL’s ongoing mission to keep our offerings in line with global corrections trends, the company will once again be a sponsor at the International Corrections & Prisons Association (ICPA) Annual Conference. This year’s conference is being held at the Montreal Marriott Chateau Champlain in Montreal, Canada. The conference theme of “Beyond Prisons: The Way Forward” will draw discussion on the underpinning philosophies, strategic direction, policies, and practices being instituted across the globe. More than 500 delegates from over 70 countries attend this prestigious conference. GTL and two collaborating organizations will present on two topics that relate to the use of technology in aiding the corrections and criminal justice systems. “Transforming the Inmate Environment: How and Why Facilities are Implementing Tablet Programs” will discuss how technology is used to humanize correctional efforts and will take place on Tuesday, October 23rd at 11:00 a.m. in Maisonneuve A Room. “Virtual-Enabled Justice: Delivering Swifter Outcomes and Improved Victim and Witness Experience” will discuss the use of technology to create ‘virtual courts’ that fuel efficiency, safety, and security, and will take place on Tuesday, October 23rd at 3:30 p.m. in Maisonneuve A Room. To learn more about our technology solutions, contact GTL today.