Year of Growth – GTL Celebrates Successful 2018

Banner year highlights included new Chief Executive Officer and expanded education user base


Reston, Virginia (PR Newswire) – January 15, 2019 –  GTL, a leader in transformative corrections technology that improves outcomes for inmates and facilities, today highlighted major growth that occurred in 2018; emphasizing a continued commitment to its facility customers, and inmates and their families and loved ones.

“As we wrap up our 29th year in business, GTL continues to make significant investments in our employees, our technologies, and the communities we serve,” said Deb Alderson, GTL CEO. “I was honored to come on board this year as GTL’s CEO to ensure continued industry-leading service, increased operational efficiency for our customers, and the ability to create impactful, meaningful connections for inmates.”

GTL sought to better connect with customers this year through technology webinars focused on improving safety and security within correctional facilities. Mitch Volkart, Director of Intelligence and Security Solutions, conducted a webinar on “Intelligence-Driven Strategies: Creating an Integrated Approach for Justice Agencies,” discussing the needs for facilities to implement solutions that deliver actionable intelligence to stop in-facility crimes before they happen and solve them if they occur. Dr. Turner Nashe, Senior Vice President of Education Services, conducted a webinar on “How correctional facilities can attract and develop all-star talent with the right education programs” and discussed how GTL’s technology-focused education solutions help facilities grow and retain a multi-generational workforce as well as address areas such as lack of training and career advancement.

To fuel facility safety and security, the GTL Education team made an intense push to make training available for corrections officers and facility staff in 2018, registering by year end almost 100,000 learners on its Inmate Education and Professional Staff Training platforms. In addition, GTL further integrated its Video Relay Service application with its telephone system, increasing security for facilities, to match all the enhanced features of the GTL inmate telephone system. VRS uses video to allow for American Sign Language conversations between a hearing-impaired inmate and hearing-impaired call recipient or between a hearing-impaired inmate and a normal-hearing call recipient.

To better equip corrections professionals with jail management software that is forward-thinking and that simplifies the safe and secure operation of facilities, GTL released the latest version—version 5.6—of its Offender Management System (OMS), featuring 380 feature enhancements.

GTL also bolstered its community corrections offerings this year by teaming with Sentinel Offender Services to offer corrections, probation, parole, and community corrections agencies a wide range of services to use through the entire cycle of incarceration from initial arrest to probation or parole, including Guardian. Guardian, GTL’s innovative offender monitoring solution, is a smartphone-based offender tracking program that includes detection, interaction, and reminder features.

“Moving into a new year, we will be looking to expand outreach to our facility customers as well as our friends and family customers,” said Darren Wallace, GTL Executive Vice President, Operations. “We closed out 2018 by providing free holiday phone calls to inmates in facilities across the country, accruing almost 1.75 million minutes of call time between inmates and their loved ones.”

Looking to 2019 and beyond, GTL is dedicated to offering new innovations and superb service for facilities, inmates, and friends and family members alike. For more information, please visit


 About GTL

GTL leads the fields of corrections technology, education, and intelligence, as well as government payment services, with visionary solutions that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation. As a trusted industry leader, GTL provides services to over 2 million inmates in more than 2,500 correctional facilities in the United States and Canada, including more than 30 U.S. departments of corrections, the District of Columbia, Puerto Rico, and the U.S. Federal Bureau of Prisons. GTL is headquartered in Reston, Virginia, with an employee presence throughout North America. To learn more about GTL, please visit or social media sites on Facebook, Twitter, LinkedIn, and YouTube.

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